Certified Scrum Professional - Scrum Master

Reality Based Workshop

Date	Mon Dec 9 to Tue Dec 10 9:30 AM to 5:30 PM (EST)
Delivery	Live, virtual, instructor led, interactive workshop. 100% live with no pre-recorded content.
Fees	1,495 USD until 9 Dec Request Discount
Trainer	Arlen Bankston Agile Coach & Trainer
Includes	Free virtual retake within 120 days, class preparation material and everything you need to get your certification* is included, there are no hidden fees. * For as long as Grow-Lean offers this session.

The Certified Scrum Professional-ScrumMaster (CSP-SM) builds on the A-CSM, expediting your journey to expert agile coach. Unlike most programs, ours is a 100% live online workshop.

Don't spend weeks studying alone when you can collaborate with peers to grow self-awareness, go deeper into Lean thinking, and enhance your coaching / organizational change management skills, allowing you to grow your team, your organization and your career.

The session is interactive, experiential, and disciplined with no slides. You participate in exercises that drive deep discussions, reflection, and learning leaving as a better coach the next day.

Your trainer has over 20 years of agile experience so your challenges and opportunities are reviewed in a profound, but practical, way.

Policies

Grow-Lean has policies to protect you, fellow students and Grow-Lean.

Familiarize yourself with these policies and use our Contact Us Form if you have any questions.

Cancellation and Rescheduling Policies

Overview of Cancellation Policies

Grow-Lean has policies around situations where you as an attendee, or Grow-Lean as a host, must cancel or reschedule. Grow-Lean's policies are consumer-friendly in recognition that unforeseen things happen, but Grow-Lean asks for thoughtfulness about canceling late so Grow-Lean can continue to put their customers first.

By registering yourself or others for the session, or by being a registrant, you agree to the policies below. If you have any questions, please contact Grow-Lean.

Cancellations

Cancellation requests received at least sixteen (16) days prior to the event will receive a 100% refund minus a 5% credit card processing fee.

Cancellation requests received fifteen (15) to eight (8) days prior to the event will receive a 100% refund minus a 5% credit card processing fee and a $125 late cancellation fee.

Cancellation requests received seven (7) or less days prior to the event will receive a credit equal to 50% of the amount paid that can be applied to any future event that the registrant will take in the next twelve months.

Reschedule Requests

Reschedule requests received at least sixteen (16) days prior to the event will have no fees for the first request. Additional reschedule requests will be subject to a $125 transfer fee.

Reschedule requests received less than sixteen (16) days prior to the event will be subject to a $125 transfer fee.

Grow-Lean Reschedule Events

Grow-Lean tries to avoid rescheduling. If Grow-Lean needs to reschedule, all registrants will promptly receive a 100% refund. Registrants may decide to be transferred into the rescheduled event, or another upcoming event, instead of the refund if they desire.

Grow-Lean Trainer Substitution

In the event where the original listed trainer cannot deliver the course, Grow-Lean reserves the right to substitute a trainer. This is a rare occurrence, but this policy allows Grow-Lean to deliver a course while minimizing the student impact. Trainers provided in this event will have met Grow-Lean's high quality standards to ensure registrants receive valuable training.

Session Attendance and Participation Policies

Session Policy Summary

Grow-Lean policies around class (session) participation and course material usage are designed to protect your privacy, the privacy of other students, the intellectual property rights of Grow-Lean LLC, and to maximize the learning outcome for all. By registering for the session, or by being a registrant, you agree to the policies below. If you have any questions, please contact us via our Contact Us form at https://www.grow-lean.com/ContactUs.

Camera Use Policy

You agree to have a functioning camera, which may be on a secondary device (like a phone) on, and facing yourself for the majority of the training. You may turn your camera off for short periods when needed (like when eating).

If your camera is not functioning, or your bandwidth becomes too limited to support video, you will inform the trainer and participate actively to ensure you stay engaged in the session.

If there is a specific reason why you cannot be on camera, contact Grow-Lean LLC prior to the event so that we can make an exception.

Picture Taking

Grow-Lean will sometimes take pictures or videos during the session. Attendees will be notified in advance. If you do not want to be included in a picture or a video, you may turn your camera off during those times. By keeping your camera on, you acknowledge that your image, or edits thereof, may be used for promotion or other purposes. Grow-Lean will try to ensure that those in a video are presented in a professional fashion.

You may not take pictures of any students in the session without the express consent of all attendees and understand that doing so may be a criminal offense depending on the locations where attendees are participating from.

Student Accountability for Training Outcomes

You may use the Contact Us form at https://www.grow-lean.com/ContactUs, or inform the trainer, or both if you believe that there is anything in the training that is preventing you from having a high quality learning experience.

You authorize Grow-Lean to share your name and email with the certifying body, which, depending on the session, is typically the Scrum Alliance, Scaled Agile or IC Agile.

Grow-Lean recommends that you use your personal email address instead of your work email when registering for training.
This ensures that you will always have access to your account and certifications while also protecting the privacy of your organization.

Communications via Email and Text

Grow-Lean will communicate with you via email, and you may receive several similar emails, or even duplicates in an attempt to ensure that everyone receives the information they need. You may contact Grow-Lean via the Contact Us Page if this becomes a problem.

Grow-Lean will communicate with you via text messaging, in an attempt to ensure that everyone receives the information they need. You may contact Grow-Lean via the Contact Us Page if this becomes a problem.

Privacy Policy

Privacy Policy Summary

This policy discloses the privacy practices for www.grow-lean.com clarifying the following:

What personally identifiable information is collected.
How personally identifiable information is used.
With whom may the personally identifiable information be shared.
What choices are available to you regarding the use of your personally identifiable information.
Procedures used to protect the misuse of your personally identifiable information.
How you can correct inaccuracies in your personally identifiable information.

Information Collection, Use, and Sharing

Grow-Lean owns the information collected on this site. We collect information that you provide when you register for a class, create an account, or by other direct contact from you. We do not sell this information. Your information is made available to other organizations that provide services such as payment processing, certification and communication.

From a financial perspective, Grow-Lean stores your name, the last four digits and the type of credit card used. Grow-Lean does not store your credit card data or other financial information in their systems.

If you take a session with Grow-Lean that results in certification, your information (name, email address, course taken, and course date) will also be shared with the certifying body, such as the Scrum Alliance or Scaled Agile.

Grow-Lean may contact you in the future to:

help you register for class,
help you create an account,
help you set or reset your password,
help you attend a class,
to inform you about specials, new products or services.

Text Messaging

Grow-Lean provides you with the choice to utilize text messaging (SMS) for the purpose of verifying your account, and other account-related purposes. It is important to note that automated text messaging is not used for any promotional activities.

Contact Us to Opt-Out

You may opt out of receiving marketing email communications from Grow-Lean by using the link at the bottom of an email you received. If you are registered for a class, Grow-Lean will continue to send you information about that class.

You may contact Grow-Lean if you would like to be removed from their marketing list by entering your information in the contact us form.

Modifying Your Personal Information at Grow-Lean

You may contact Grow-Lean at any time in respect to your stored personal information.

See what data Grow-Lean has about you, if any.
Change/correct any data Grow-Lean has about you.
Have Grow-Lean delete any data they have about you.
Express any concern you have about Grow-Lean's use of your data.

Security

Grow-Lean takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

For processing of credit card payments, Grow-Lean uses Stripe, Splitit and BlueSnap. Credit card data you enter during your checkout will be stored with one or more of the payment providers (scroll down for links to their privacy policies).

Updates

Updates to Grow-Lean's privacy policy will be posted on this page.

Adherence to Policy

Contact Grow-Lean immediately if you feel that they are not abiding by this privacy policy. Grow-Lean can be reached via telephone at +1.609.975.9294 or via email at Support@Grow-Lean.Com.

Cookies

Grow-Lean uses "cookies" on this site. A cookie is a piece of data stored on a site visitor's local drive to help Grow-Lean improve your access to their website, to identify repeat visitors, and to process registration. Cookies can also enable Grow-Lean to track the interests of their users to enhance the experience on their website.

Supporting Sites and Services

This website contains links and relies on sites and services from other organizations. The privacy practices of these organizations are not under Grow-Lean's control.

Be further aware that the organizations are based in various locations worldwide, including the United States. The European Commission has not determined that the United States and other areas of the world where these organizations operate, ensure an adequate level of protection for personal data.

Your information is shared with these organizations on an as-needed basis.

A list of organizations with which your data may be shared is listed next.

Certification Bodies
Payment Processing
- Stripe
- SplitIt
- BlueSnap
Communications

Intellectual Property Policy

Intellectual Property Policy Summary

All course materials, including but not limited to lectures, interactive boards, practice exams, presentations, handouts, and assessments, are the intellectual property of Grow-Lean and are protected by copyright law.
You may not record, photograph, livestream, distribute copies of, alter, or otherwise capture or reproduce the training, the training material, or images of other attendees, for any reason.
You are granted a non-exclusive license to use course materials for your own personal learning and may not reproduce or distribute them in any form without the express written consent of Grow-Lean.
Any unauthorized use or distribution of course materials will be considered a violation of copyright law and may result in legal action.
If you wish to use course materials for any purpose other than personal learning, you must obtain written permission from Grow-Lean.
Grow-Lean reserves the right to modify this policy at any time.

Discounts

Options for your circumstances

Request your discount on the session (a class on date/time with a trainer) you want. If more than one discount applies explain in your comments.

You can pay in up to 12 installments by choosing Splitit at checkout.

For Grow-Lean Alumni, log in or use your account email when registering, and receive an automatic discount. If you also qualify for another discount, request it, and, if your email matches, we know you are an alumni.

If you have a Visa or Mastercard credit card you can pay in up to 12 monthly installments. There are no fees or interest if you pay on time! Your available credit must be enough to cover the full cost and there is a hold on your credit card for the amount that you have not paid.

For example, if your final fee is $1,000 and you chose 10 installments:

You would pay $100 today and have a $900 hold placed on your credit card.
The following month your credit card would be charged another $100 and the hold would be reduced to $800.
Each month you pay $100 and each month the hold is reduced by $100.

If you are not familiar with the term "hold" this is similar to what hotels do when you check in, to cover extra expenses you may incur including the mini bar.

The benefit to you is that you do not pay any interest or fees if all payments are on time.

After entering your request you may email us at Grow-Lean-Training@Grow-Lean.Com or call us +1.609.975.9294 for questions.

Won't be reimbursed?

Combines With: Alumni, Early Bird

Request an out of pocket (self-pay) discount. If you're a Grow-Lean Alumni, mention that in your description.

Out of Pocket

Multiple participants?

Combines With: Early Bird

The larger the group the larger the discount. If you want a private session, tell us in the comments. You will be able to register the attendees or they will be able to register themselves.

Group

Grow-Lean Alumni?

Combines With: Early Bird, Hardship, Out of Pocket, Student, Veterans

Get 5% off for each public session you took with us (with a cost of $495 or more), up to 25% off, for Grow-Lean delivered sessions. Automatically combines with Early Bird just register.

Alumni

Suffering a hardship?

Combines With: Early Bird, Alumni

Provide an unemployment notice or separation agreement. If you're a Grow-Lean Alumni, mention that in your description.

Hardship

Student or educator?

Combines With: Early Bird, Alumni

Use your .edu email address to take advantage of a student / educator discount.

Student

Active military or veteran?

Combines With: Early Bird, Alumni

Request a veteran discount and specify if you are paying on your own.

Veteran

Preparation for Session

Maximize learning by preparing your technology for the session

We use common tools for our virtual sessions. Please read on to confirm what you need for the Certified Scrum Professional - Scrum Master session.

Internet connected Computer / Tablet: Many participants use a single device for the session, others use two devices, perhaps their work laptop for the webcam and a separate device for sharing.
Working Webcam: Virtually all laptops have integrated webcams. If you don't have that, you can set up your phone as a webcam.
Working headset or speaker plus microphone: Your laptop microphone, laptop speaker, or earphones are options.
Access to Zoom: If you haven't used Zoom, test it at: https://zoom.us/test. Click "Join", and follow the prompts. If you have problems, check the Zoom article at: https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-Zoom-test-meeting
A location from which to participate: .
- Ideally this location will:
  - Have good lighting
  - Be relatively quiet
  - Ensure that you have minimal interruptions
- But, no worries if you don't have a perfect spot. It is expected that kids, dogs, cats, spouses, siblings, roommates, parents, or someone else makes some noise, or appears on camera.
Practice with Mural: Mural is a virtual white board.
- Prior to the session, visit https://learn.mural.co/.
- After the session, we will provide you with an electronic copy of the completed Mural Board.
Access to Google Drive: The sign-in is a Google Sheet. If you are using a work computer you may be able to enter, but not modify the Google Sheet. If this is the case you can use another device to enter your information. If you can't, no worries, the Google Sheet is not a key to the class.
Getting into the Session: The Zoom information will be provided to you prior to the session.

Arlen Bankston

CST | CSP-SM | CSP-PO | CAL | A-CSM | CSM | A-CSPO | CSPO | LSS MB | SAFe SPC5

Arlen Bankston, a pioneering figure in the agile movement, was one of the first to integrate lean systems thinking and user experience practices with agile software development methodologies. His innovative approach has left a lasting impact on the field.

Currently, Arlen is a sought-after coach and trainer, specializing in advanced courses such as the Advanced CSPO, Certified Scrum Professional PO, Certified Scrum Professional - ScrumMaster, Certified Agile Leadership Essentials and Team, as well as custom sessions including the Grow-Lean Remote and Hybrid Work. His expertise extends beyond the realm of software, exploring Lean, Six Sigma, BPM and other process management and systems thinking approaches to provide organizations with a comprehensive perspective.

Arlen's journey in the agile world began with his early involvement in the Scrum Alliance (member number 41) and as one of the first Certified Scrum Trainers . He further expanded his knowledge by becoming a Lean Six Sigma Master Black Belt during his six-year tenure leading a Lean-Agile practice. His entrepreneurial spirit led him to co-found the consultancy LitheSpeed, which he successfully led for fifteen years before joining Grow-Lean.

Known for his thought leadership and dynamic, entertaining, and practical training style, Arlen has trained and mentored thousands of ScrumMasters, Product Owners, team members and executives. He designed the Agile Leadership Academy to address the leadership and structural challenges that many successful companies still face.

Arlen's client list spans across every industry and includes notable names such as RBC, Monster, Marriott, NBC Universal, CNBC, NGA, Capital One, T. Rowe Price, Freddie Mac, Fannie Mae and the Armed Forces Benefits Association. His book “HR and the Agile Organization” provides valuable insights on how human resources departments can adapt to support organizations striving for adaptability while enhancing employee engagement and retention.

Arlen Bankston's Testimonials

Validated testimonials for Google and TrustPilot. Click to go to source website.

Key Details

The richest CSP-SM course taught by a deeply experienced and engaging expert

Live and Interactive

Unlike other companies where you mostly study alone, this is a live online class, with deep interaction, numerous exercises and the opportunity to learn from your peers.

You leave with practical techniques to address your work challenges.
You are positioned for journey to guide level certifications including the Certified Scrum Trainer (CST), Certified Team Coach (CTC) and Certified Enterprise Coach (CEC). These certifications are highly respected in the agile community and at present, less than 1,000 people worldwide have reached the Guide level.

Engaging and Practical

Experience a blend of exercises, real-world case studies, engaging games, short videos and more.
Oscillate between theory and application to illustrate the wide gulf between what is possible in truly agile teams and organizations and the way that they often perform in today’s business environments.
See how tools like the ones used in class can also be used to collaborate and communicate more fluidly with both your teams and your stakeholders.
Leave ready to take your team to the next level through pragmatic tips and stories of transformation from the instructor’s two decades of consulting experience, as well as learning from often equally experienced fellow students.

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What You Learn

How to become a great ScrumMaster and Coach.

Lean Thinking

Explore lean principles that explain and expand upon key aspects of agile methods, applying them to a variety of real-world situations ranging from product designand portfolio management to team structures and organizational change management.

Advanced Agile Facilitation

Experience a range of different facilitation techniques that can be used to foster effective team and stakeholder interactions, addressing common issues likepower dynamics and role disparities.

Advanced Agile Coaching

Investigate how organizational development, professional coaching and behavioral modeling techniques can amplify your coaching effectiveness.

Team Dynamics & Effectiveness

Practice techniques to support the development of self-managing teams and adaptive organizations, focusing on ways to deal with difficult situations.

Starting New Agile Teams

See how different team structures, role definitions, working agreements and more can affect team effectiveness, and learn how to launch new projects with alignment and clarity.

Software Craftsmanship

Learn about advanced agile engineering techniques and ways to introduce and promote them within your teams.

Coaching the Developers

Find out how to connect team members beyond the transactional level, creating closer connections, better flow, consistent quality and higher trust.

Coaching the Product Owner

Use techniques like value stream and customer journey mapping to align Product Owners and teams against tangible goals and manage risky product assumptions.

Organizational Development

Learn how to visualize a complex adaptive system like your organization and run defensible experiments to improve it.

Scaling

Learn how to scale pragmatically with a proper balance of forward planning and adaptive approaches.

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Upgrade and Expand Your Agile Toolbox

Go beyond basic and often misused agile tools.

Story Point Confusion?

Are Story Points stressing out your teams and confusing your stakeholders?

We’ll show you several other ways to estimate work based on what you’re trying to accomplish (e.g. sizing a project, splitting stories, loading the Sprint, forecasting, reporting etc). We’ll even explore some situations where you might not need to estimate at all! We’ve worked directly with the authors of techniques like story points, user stories and Kanban, applying each in many real-world projects, and we understand when and how they work as well as when they don’t.

Ineffective Retros?

Are your Retrospectives stale and ineffective at driving real improvement?

We’ll explore numerous ways to enhance the design, facilitation and follow-through of retros, practicing several truly engaging ways to run them in class. We’ll also provide a wealth of ideas for how you can tune retros to your specific context and create custom templates that hone in on problems that really matter. Finally, we’ll show how to ensure that true improvement happens on a regular basis, as many retros are more talk than action.

Scaling Issues?

Is your scaling approach a huge morale-sapping monstrosity?

We’ll dive into five different scaling methods to compare and contrast them, showing how you can pick and choose practices to build a development process that fits your organizational challenges and culture without being overwrought, slow and disempowering. Some of these methods are quite popular and some are lesser known, so you will definitely walk away with a few fresh tools and very different ways to think about optimizing large-scale delivery.

Framework confusion?

Are you confused on how to blend principles from XP, Kanban, DevOps, Lean and Lean Startup?

We’ll dive into popular methods beyond Scrum. For XP and DevOps we will look at engineering disciplines and continuous delivery. For Kanban we will explore visualization and creating flow. For Lean we will understand how Lean principles can be applied to knowledge work. For Lean Startup®we will cover how to apply build-measure-learn loops to pivot the business case and improve outcomes. You will leave ready to go beyond Scrum with a variety of practices.

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Why Choose This Session?

You made it this far in your education journey. You know the trainer makes a difference. Choose Arlen and his 25 years agile experience.

Get Arlen Bankston who created the initial CSPO certification.
Get a true advanced product management training.
Participate in deep discussions.
Benefit from a 100% live session (beware of offline variants).

Learn from case studies and real-life examples.
Everything covered with no hidden cost.
Receive meaningful answers to questions.
Have fun and enjoy the session.

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Why Choose Grow-Lean?

Longest tenured trainers, smaller classes and higher quality.

Small group of elite, experienced, experts.
The highest quality for a fair price.
Caring customer support before and after training.
Interactive class experience.

Everything is included. No hidden fees!
Trainers are practitioners, not talking heads!
Unique exercises, templates and approaches.
Small class size so you get personal attention.

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What You Get

Everything you need to complete the Path to CSP-SM.

Live On-Line Training

Fully live and interactive. Many other classes use canned videos. You can use YouTube for that!

Certification Fees

All fees to get you certified are covered. There are no additional or surprise charges.

CSP Scrum Master Certification

Path to CSP - Certified Scrum Professional Scrum Master (CSP-SM) Certification which is good for two years.

CSM and A-CSM Renewal

All of your other Scrum Alliance certs, including the CSM and A-CSM are renewed for two years. No need to pay any additional fees to the Scrum Alliance and no need to collect and record SEUs.

One Free Class Retake

Hear perspectives from new classmates. Retake a CSP-SM for free within 120 days as long as we continue to deliver this session.

Two Year Scrum Alliance Membership

You receive a two-year membership with the Scrum Alliance which gives you access to member-only content and discounted access to Scrum Gathering events.

Alumni Discount

Take one training of $495 or more and get 5% off, two get 10% off, three get 15%, all the way up to 25% off.

16 PMI PDUs

Get 16 Project Management Institute (PMI) Professional Development Units (PDUs) to help meet your PMI continuing education requirements.

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Earning Your Certification

The Certified Scrum Professional - ScrumMaster.

Taking the session earns you the coveted CSP-SM Certification if you meet the requirements.

Attend class (at least 14 hours).
Have a Scrum Alliance® A-CSM Certification.
Can validate at least 24 months in the role of Scrum Master over the last five years.

Earning the CSP-SM allows you to pursue guide level certifications. At present, less than a 1,000 individuals at this level.

Certified Scrum Trainer (CST).
Certified Enterprise Coach (CEC).
Certified Team Coach (CTC).

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Session Schedule