Grow-Lean has policies around situations where you as an attendee, or Grow-Lean as a host, must cancel or reschedule. Grow-Lean's policies are consumer-friendly in recognition that unforeseen things happen, but Grow-Lean asks for thoughtfulness about canceling late so Grow-Lean can continue to put their customers first.
By registering yourself or others for the session, or by being a registrant, you agree to the policies below. If you have any questions, please contact Grow-Lean.
Cancellation requests received at least sixteen (16) days prior to the event will receive a 100% refund minus a 5% credit card processing fee.
Cancellation requests received fifteen (15) to eight (8) days prior to the event will receive a 100% refund minus a 5% credit card processing fee and a $125 late cancellation fee.
Cancellation requests received seven (7) or less days prior to the event will receive a credit equal to 50% of the amount paid that can be applied to any future event that the registrant will take in the next twelve months.
Reschedule requests received at least sixteen (16) days prior to the event will have no fees for the first request. Additional reschedule requests will be subject to a $125 transfer fee.
Reschedule requests received less than sixteen (16) days prior to the event will be subject to a $125 transfer fee.
Grow-Lean tries to avoid rescheduling. If Grow-Lean needs to reschedule, all registrants will promptly receive a 100% refund. Registrants may decide to be transferred into the rescheduled event, or another upcoming event, instead of the refund if they desire.
In the event where the original listed trainer cannot deliver the course, Grow-Lean reserves the right to substitute a trainer. This is a rare occurrence, but this policy allows Grow-Lean to deliver a course while minimizing the student impact. Trainers provided in this event will have met Grow-Lean's high quality standards to ensure registrants receive valuable training.
Grow-Lean policies around class (session) participation and course material usage are designed to protect your privacy, the privacy of other students, the intellectual property rights of Grow-Lean LLC, and to maximize the learning outcome for all. By registering for the session, or by being a registrant, you agree to the policies below. If you have any questions, please contact us via our Contact Us form at https://www.grow-lean.com/ContactUs.
You agree to have a functioning camera, which may be on a secondary device (like a phone) on, and facing yourself for the majority of the training. You may turn your camera off for short periods when needed (like when eating).
If your camera is not functioning, or your bandwidth becomes too limited to support video, you will inform the trainer and participate actively to ensure you stay engaged in the session.
If there is a specific reason why you cannot be on camera, contact Grow-Lean LLC prior to the event so that we can make an exception.
Grow-Lean will sometimes take pictures or videos during the session. Attendees will be notified in advance. If you do not want to be included in a picture or a video, you may turn your camera off during those times. By keeping your camera on, you acknowledge that your image, or edits thereof, may be used for promotion or other purposes. Grow-Lean will try to ensure that those in a video are presented in a professional fashion.
You may not take pictures of any students in the session without the express consent of all attendees and understand that doing so may be a criminal offense depending on the locations where attendees are participating from.
You may use the Contact Us form at https://www.grow-lean.com/ContactUs, or inform the trainer, or both if you believe that there is anything in the training that is preventing you from having a high quality learning experience.
You authorize Grow-Lean to share your name and email with the certifying body, which, depending on the session, is typically the Scrum Alliance, Scaled Agile or IC Agile.
Grow-Lean will communicate with you via email, and you may receive several similar emails, or even duplicates in an attempt to ensure that everyone receives the information they need. You may contact Grow-Lean via the Contact Us Page if this becomes a problem.
Grow-Lean will communicate with you via text messaging, in an attempt to ensure that everyone receives the information they need. You may contact Grow-Lean via the Contact Us Page if this becomes a problem.
This policy discloses the privacy practices for www.grow-lean.com clarifying the following:
Grow-Lean owns the information collected on this site. We collect information that you provide when you register for a class, create an account, or by other direct contact from you. We do not sell this information. Your information is made available to other organizations that provide services such as payment processing, certification and communication.
From a financial perspective, Grow-Lean stores your name, the last four digits and the type of credit card used. Grow-Lean does not store your credit card data or other financial information in their systems.
If you take a session with Grow-Lean that results in certification, your information (name, email address, course taken, and course date) will also be shared with the certifying body, such as the Scrum Alliance or Scaled Agile.
Grow-Lean may contact you in the future to:
Grow-Lean provides you with the choice to utilize text messaging (SMS) for the purpose of verifying your account, and other account-related purposes. It is important to note that automated text messaging is not used for any promotional activities.
You may opt out of receiving marketing email communications from Grow-Lean by using the link at the bottom of an email you received. If you are registered for a class, Grow-Lean will continue to send you information about that class.
You may contact Grow-Lean if you would like to be removed from their marketing list by entering your information in the contact us form.
You may contact Grow-Lean at any time in respect to your stored personal information.
Grow-Lean takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
For processing of credit card payments, Grow-Lean uses Stripe, Splitit and BlueSnap. Credit card data you enter during your checkout will be stored with one or more of the payment providers (scroll down for links to their privacy policies).
Updates to Grow-Lean's privacy policy will be posted on this page.
Contact Grow-Lean immediately if you feel that they are not abiding by this privacy policy. Grow-Lean can be reached via telephone at +1.609.975.9294 or via email at [email protected].
Grow-Lean uses "cookies" on this site. A cookie is a piece of data stored on a site visitor's local drive to help Grow-Lean improve your access to their website, to identify repeat visitors, and to process registration. Cookies can also enable Grow-Lean to track the interests of their users to enhance the experience on their website.
This website contains links and relies on sites and services from other organizations. The privacy practices of these organizations are not under Grow-Lean's control.
Be further aware that the organizations are based in various locations worldwide, including the United States. The European Commission has not determined that the United States and other areas of the world where these organizations operate, ensure an adequate level of protection for personal data.
Your information is shared with these organizations on an as-needed basis.
A list of organizations with which your data may be shared is listed next.